Agent View Specifications

Open questions:

• Broadcast data within campaign view (unread, sent, edit, etc.) > "view broadcast"
• Preview before sending
• Test message before sending
• Cost per message (estimate broadcast spend/budget)
• Can agents potentially send similar messages to the same person multiple times? Contact list / campaign sharing issues.
• Use case selection in campaign view
• Preferred order of broadcast creation
  • who > what > when
  • what > when > who
• how many active live chats will an agent be expected to handle at a given time? will we need to set parameters (manager view)
• If live chat enabled, should we close with a survey?
• Set live chat disposition?
• Typical use case notifications (scheduling, confirming..)
• Hyperlink in message? short links

Messages Page

• Phone number user will see
• Broadcasts
  • New Broadcast Button
  • Drafts
  • Queued
  • Active
    • Results
  • Completed
    • Results
    • (complete CTA on active broadcast?)
  • Archived
• Inbox
  • Active 1:1 conversations, email example